Shipping policy
SHIPPING POLICY
Processing Time All orders are processed within [2] business days. Orders are not shipped or delivered on weekends or holidays.
*If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes [Svssy Dolphyn] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages [Svssy Dolphyn] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Shipping Times
Charges are by shipping, by the total order weight.
US and US Territories including:
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P.O. Boxes
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All US Military bases, APO/FPO
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American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands
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Standard Shipping
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2-5 Business Days for US Products
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5-10 Business Days for Overseas Products or
- 15-20 Business Days for Some Overseas Products
- Expedited and Overnight Shipping not available
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